Customer Experiences With Soul A New Era In Design

Author: Simon Robinson
Publisher: Lulu.com
ISBN: 0995715807
Size: 31.51 MB
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This pioneering book explains how a whole organisation can come together to evolve an entirely new way of being in the world. It introduces the Holonomic Circle, a new tool which provides a holistic framework for designers, corporate executives, creative leaders and those starting a new business or initiative to explore the principles underlying the dynamics of soulful customer experiences. The insights from the authors will help you take a radically new approach to customer experience design; fully integrate purpose, goals and strategy with customer experience; implement human values across the whole organisation; and develop long-term and more meaningful relationships with your customers. Customer Experiences with Soul: A New Era in Design provides the guidance needed for developing, structuring and implementing customer experiences with soul, helping you to build and grow authentic businesses and organisations which honour what it is to be human in our world.

Leadership In A New Era

Author: John Renesch
Publisher: Cosimo, Inc.
ISBN: 161640616X
Size: 14.50 MB
Format: PDF, ePub
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Leadership in a New Era is a collection of vision and wisdom for tomorrow?s business leaders, presented by a group of outstanding men and women in a joint collaboration. This rare combination of business executives, professional consultants, successful authors, and leadership scholars hascome together with a common theme: new times call for new leadership. Their collective voice calls for a fundamental transformation in the way we lead, the way we see leaders, the way we allow ourselves to be led, and how we think about leadership. Topics include: Difficult Issues and Challenging Times, The Leader?s New Responsibility, Leadership in an Era of Paradox, New Thinking for New Leaders, and Implementing New Leadership. Contributions by such successful authors on the subject of ?New Leadership? as Warren Bennis (Leaders and On Becoming a Leader), Margaret Wheatley (Leadership and the New Science), JamesAutry (Love & Profit and Work & Life), Max DePree (Leadership is an Art and Leadership Jazz), and AnnMorrison (The New Leaders and Breaking the Glass Ceiling) highlight this rich collection of essays, which is edited by John Renesch, business futurist and author of Getting to the Better Future. This book was created for the individual who recognizes that he or she could be doing more to improve or even transform their own role in their organizations, or their organization?s role in the world. Whether the reader is a middle manager, a CEO, a sales rep, or an accountant, he or she will find incredible value from the treasure chest of ideas shared by these authors.

Design For Good

Author: John Cary
Publisher: Island Press
ISBN: 1610917936
Size: 40.85 MB
Format: PDF, ePub
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The book reveals a new understanding of the ways that design shapes our lives and gives professionals and interested citizens the tools to seek out and demand designs that dignify.

High Tech High Touch Customer Service

Author: Micah Solomon
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814417906
Size: 18.67 MB
Format: PDF
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Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowermentùlashing out at those that don't. Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to surviveùand thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: ò Six major customer trends and what they mean for your business ò Eight unbreakable rules for social media customer service ò How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content ò The rising power of self-serviceùand how to design it properly ò How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wideùonline and off.

Songlines Of The Soul

Author: Veronica Goodchild
Publisher: Nicolas-Hays, Inc.
ISBN: 089254578X
Size: 12.24 MB
Format: PDF, ePub
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The title for this book comes from the ancient Aboriginal concept of “song lines” —pathways to another world reached through dreamtime and visionary insight, and encounters with the unknown realm of experience. Veronica Goodchild addresses how dreams, synchronicities, UFO/ET encounters, Crop Circle mysteries, and NDEs all point to the new unfolding vision of reality. She draws on ancient mystery traditions to explore how this metamorphosis is already reflected cross-culturally in Hopi, Aztec, Mayan, Hindu, Tibetan, Maori, Zulu, Dogon, and Egyptian cultures. Songlines of the Soul proposes a new paradigm of reality, a new worldview. The signatures of this new reality are arising both in our own experiences and all around us if only we can stretch wide our stubbornly held perceptions of what is “reality.” As we stand at a crucial turning point in our human history, this book offers hope, a call to awaken and expand our perceptions of the fundamental principles that orchestrate reality. In an age when the answers offered by governments and traditional religion are no longer sufficient, the quest for meaning must—as it always has in the past—arise first through visions, dreams, and journeys to other dimensions of consciousness.

Holonomi

Author: Simon Robinson
Publisher: Floris Books
ISBN: 1782500685
Size: 65.63 MB
Format: PDF, ePub, Docs
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Businesses around the world are facing rapidly changing economic and social situations. Business leaders and managers must be ready to respond and adapt in new, innovative ways. The authors of this groundbreaking book argue that business people must adopt a 'holonomic' way of thinking, a dynamic and authentic understanding of the relationships within a business system, and an appreciation of the whole. Complexity and chaos are not to be feared, but rather are the foundation of successful business structures and economi. Holonomi presents a new world view where economi and ecology are in harmony. Using real-world case studies and practical exercises, the authors guide the reader in a new, holistic approach to business, towards a more sustainable future where both people and planet matter.

Car Guys Vs Bean Counters

Author: Bob Lutz
Publisher: Penguin
ISBN: 9781101516027
Size: 76.65 MB
Format: PDF
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A legend in the car industry reveals the philosophy that's starting to turn General Motors around. In 2001, General Motors hired Bob Lutz out of retirement with a mandate to save the company by making great cars again. He launched a war against penny pinching, office politics, turf wars, and risk avoidance. After declaring bankruptcy during the recession of 2008, GM is back on track thanks to its embrace of Lutz's philosophy. When Lutz got into the auto business in the early sixties, CEOs knew that if you captured the public's imagination with great cars, the money would follow. The car guys held sway, and GM dominated with bold, creative leadership and iconic brands like Cadillac, Buick, Pontiac, Oldsmobile, GMC, and Chevrolet. But then GM's leadership began to put their faith in analysis, determined to eliminate the "waste" and "personality worship" of the bygone creative leaders. Management got too smart for its own good. With the bean counters firmly in charge, carmakers (and much of American industry) lost their single-minded focus on product excellence. Decline followed. Lutz's commonsense lessons (with a generous helping of fascinating anecdotes) will inspire readers at any company facing the bean counter analysis-paralysis menace. From the Hardcover edition.

Designer Genes

Author: Steven Potter
Publisher: Random House Incorporated
ISBN: 140006905X
Size: 62.36 MB
Format: PDF, Docs
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An expert in human gene modification and research explores the ethical questions surrounding science's new power to guide the genetic destiny of humanity.

Transformative Ecological Economics

Author: Ove Jakobsen
Publisher: Routledge
ISBN: 1351794000
Size: 31.77 MB
Format: PDF, ePub, Mobi
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When we look at the state of the world today, what is most evident is the fact that the major problems of our time – energy, environment, economy, climate change and social justice – cannot be understood in isolation. They are interconnected problems, which means that they require corresponding systemic solutions. Today’s global economy has brought about critical distress for ecosystems and societies and we have to go to the very root of the problems to find a way out. This volume develops a synthesized interpretation of ecological economics integrating different levels: (economic) system, (business) practice and the (economic) actor. It discusses how changes on a systems level are connected to changes in practice and development of individual consciousness. Transformative Ecological Economics delves into the insight and knowledge from different sources of inspiration (thermodynamics, Darwinism, anthroposophy and Buddhism) as well as into an integrated story describing and illustrating the core ideas, principles and values that characterize a utopian society anchored in ecological economics. Implementation of the deep changes demanded depends on our ability to write a new story, a utopian one for sure, but one which is in accordance with and based on the reality in which we live. This book will be of interest to those who study ecological economics, political economy and environmental economics.