Customer Experiences With Soul A New Era In Design

Author: Simon Robinson
Publisher: Lulu.com
ISBN: 0995715807
Size: 16.98 MB
Format: PDF, ePub, Docs
View: 7722
Download
This pioneering book explains how a whole organisation can come together to evolve an entirely new way of being in the world. It introduces the Holonomic Circle, a new tool which provides a holistic framework for designers, corporate executives, creative leaders and those starting a new business or initiative to explore the principles underlying the dynamics of soulful customer experiences. The insights from the authors will help you take a radically new approach to customer experience design; fully integrate purpose, goals and strategy with customer experience; implement human values across the whole organisation; and develop long-term and more meaningful relationships with your customers. Customer Experiences with Soul: A New Era in Design provides the guidance needed for developing, structuring and implementing customer experiences with soul, helping you to build and grow authentic businesses and organisations which honour what it is to be human in our world.

High Tech High Touch Customer Service

Author: Micah Solomon
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814417906
Size: 14.35 MB
Format: PDF, Kindle
View: 1916
Download
Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowermentùlashing out at those that don't. Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to surviveùand thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: ò Six major customer trends and what they mean for your business ò Eight unbreakable rules for social media customer service ò How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content ò The rising power of self-serviceùand how to design it properly ò How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wideùonline and off.

Design For Good

Author: John Cary
Publisher: Island Press
ISBN: 1610917944
Size: 64.39 MB
Format: PDF, Docs
View: 1850
Download
"That's what we do really: we do miracles,” said Anne-Marie Nyiranshimiyimana, who learned masonry in helping to build the Butaro Hospital, a project designed for and with the people of Rwanda using local materials. This, and other projects designed with dignity, show the power of good design. Almost nothing influences the quality of our lives more than the design of our homes, our schools, our workplaces, and our public spaces. Yet, design is often taken for granted and people don't realize that they deserve better, or that better is even possible. In Design for Good, John Cary offers character-driven, real-world stories about projects around the globe that offer more—buildings that are designed and created with and for the people who will use them. The book reveals a new understanding of the ways that design shapes our lives and gives professionals and interested citizens the tools to seek out and demand designs that dignify. For too long, design has been seen as a luxury, the province of the rich, not the poor. That can no longer be acceptable to those of us in the design fields, nor to those affected by design that doesn't consider human aspects. From the Mulan Primary School in Guangdong, China to Kalamazoo College's Arcus Center for Social Justice Leadership, the examples in the book show what is possible when design is a collaborative, dignified, empathic process. Building on a powerful foreword by philanthropist Melinda Gates, Cary draws from his own experience as well as dozens of interviews to show not only that everyone deserves good design, but how it can be achieved. This isn't just another book for and about designers. It's a book about the lives we lead, inextricably shaped by the spaces and places we inhabit.

Songlines Of The Soul

Author: Veronica Goodchild
Publisher: Nicolas-Hays, Inc.
ISBN: 089254578X
Size: 35.97 MB
Format: PDF
View: 5306
Download
The title for this book comes from the ancient Aboriginal concept of “song lines” —pathways to another world reached through dreamtime and visionary insight, and encounters with the unknown realm of experience. Veronica Goodchild addresses how dreams, synchronicities, UFO/ET encounters, Crop Circle mysteries, and NDEs all point to the new unfolding vision of reality. She draws on ancient mystery traditions to explore how this metamorphosis is already reflected cross-culturally in Hopi, Aztec, Mayan, Hindu, Tibetan, Maori, Zulu, Dogon, and Egyptian cultures. Songlines of the Soul proposes a new paradigm of reality, a new worldview. The signatures of this new reality are arising both in our own experiences and all around us if only we can stretch wide our stubbornly held perceptions of what is “reality.” As we stand at a crucial turning point in our human history, this book offers hope, a call to awaken and expand our perceptions of the fundamental principles that orchestrate reality. In an age when the answers offered by governments and traditional religion are no longer sufficient, the quest for meaning must—as it always has in the past—arise first through visions, dreams, and journeys to other dimensions of consciousness.

Your Soul S Gift

Author: Robert Schwartz
Publisher: BookBaby
ISBN: 0977679470
Size: 41.69 MB
Format: PDF, Kindle
View: 2783
Download
In his groundbreaking first book, Your Soul's Plan, Robert Schwartz brought the idea of pre-birth planning into the mainstream. Now, his brilliant sequel Your Soul's Gift delves even deeper by exploring the pre-birth planning of spiritual awakening, miscarriage and abortion, caregiving, abusive relationships, sexuality, incest, adoption, poverty, suicide, rape, and mental illness. Working with a team of gifted mediums, Schwartz brings forth great love and wisdom from the other side to explain why such experiences are planned and the deep, soul-level healing they can create. Through the stories in Your Soul s Gift you can: -Develop greater self-love as you become aware of the tremendous courage it takes for you to plan a life on Earth and to live the life you planned -Emerge from victim consciousness to know yourself as the powerful creator of your life -Forgive those who have hurt you and create a lasting inner peace -Understand the qualities you came into this lifetime to cultivate and express -See profound purpose in experiences that once appeared to be meaningless suffering -Develop a heartfelt knowing of your infinite worth, beauty, magnificence, and sacredness as an eternal soul About the Author In a personal session with a medium in 2003, author Robert Schwartz was astonished to speak with nonphysical beings who knew everything about him - not just what he had done in life, but also what he had thought and felt. They told him that he had planned many of his most difficult experiences before he was born. Realizing that a knowledge of pre-birth planning would bring great healing to people and allow them to understand the deeper purpose of their life challenges, he decided to devote his life to the study of pre-birth planning. The extraordinary insights that have emerged from his work speak to our heartfelt, universal yearning to know . . . why. Robert Schwartz is a certified hypnotherapist who offers spiritual guidance and hypnotherapeutic regressions to help people understand their life plan. For more information please visit him online at yoursoulsplan.

Understanding Human Design

Author: Karen Curry
Publisher: Hierophant Publishing
ISBN: 1938289145
Size: 62.32 MB
Format: PDF, Mobi
View: 4200
Download
The Owner’s Manual for Your Life! Founded in the twentieth century by the late spiritual teacher Ra Uru Hu, Human Design is often called the “new Astrology,” and the “intersection of science and spirituality.” Your Human Design chart is formulated by taking your birth date, time, and location and extrapolating specific personality traits and life paths from this convergence. A Human Design chart offers an astonishingly accurate guide to your personality, as well as direction and counsel on how each individual can deal with challenges in their life. Previously, Human Design charts have been notoriously difficult to interpret and decipher, usually taking a dedicated expert to read and translate them into plain English. At least, that used to be the case—until now. In Understanding Human Design: The Science of Discovering Who You Really Are, author Karen Curry walks you through the sometimes complex and intimidating Human Design chart with simple, direct language. You will learn about each level of Human Design, from the most basic elements of the chart to the deeper, more nuanced insights Human Design offers, all in an approachable and interesting way. Understand how every line, intersection, and symbol correlates to a personality trait that can directly affect your life with an experienced guide by your side. Your personal Human Design Chart can reveal your strengths, your weaknesses, and perhaps most importantly, your potential. Prepare for repetitive difficulties that you might encounter throughout your life, and embrace the opportunity to grow as you understand your personal Human Design strategy. With author Karen Curry’s assistance and knowledge, you have a path to overcome these difficulties simply by following the directions set out in your Human Design chart, the “owner’s manual” to your life.

Open Services Innovation

Author: Henry Chesbrough
Publisher: John Wiley & Sons
ISBN: 9780470949337
Size: 50.37 MB
Format: PDF
View: 1181
Download
The father of "open innovation" is back with his most significant book yet. Henry Chesbrough’s acclaimed book Open Innovation described a new paradigm for management in the 21st century. Open Services Innovation offers a new approach that demonstrates how open innovation combined with a services approach to business is an effective and powerful way to grow and compete in our increasingly services-driven economy. Chesbrough shows how companies in any industry can make the critical shift from product- to service-centric thinking, from closed to open innovation where co-creating with customers enables sustainable business models that drive continuous value creation for customers. He maps out a strategic approach and proven framework that any individual, business unit, company, or industry can put to work for renewed growth and profits. The book includes guidance and compelling examples for small and large companies, services businesses, and emerging economies, as well as a path forward for the innovation industry. "Whether you are managing a product or a service, your business needs to become more open and more inclusive in order to be more innovative. Open Services Innovation will be an invaluable guide to intrepid managers who commit to making that journey." —GARY HAMEL, visiting professor, London Business School; director, Management Lab; and author, The Future of Management "I tore out page after page to share with my leaders. Chesbrough has pioneered an entire rethink of business innovation that’s rich in concept, deeply explained, with tools ready to use in every industry." —SCOTT COOK, founder and chairman of the executive committee, Intuit "Focusing on core competence often tempts managers to keep continuing what succeeded in the past. A far more important question is what capabilities are critical in the future, and Chesbrough shows how to ask and answer these issues." —CLAYTON CHRISTENSEN, Robert & Jane Cizik Professor of Business Administration, Harvard Business School, and author, The Innovator's Dilemma "To thrive, businesses will need to master the lessons of open service innovation. Here is their one-stop guidebook with important lessons clearly and compellingly presented." —JAMES C. SPOHRER, director, IBM University Programs World-Wide "Open Innovation pioneer Henry Chesbrough breaks new ground with Open Services Innovation, a persuasive argument for the power of co-creation in the world of services." —TOM KELLEY, general manager, IDEO, and author, The Ten Faces of Innovation, The Art of Innovation "With his trademark style of beautifully explained examples, Henry Chesbrough shows how open service innovation and new business models can help you escape this product commodity trap and bring you to the next level of competition." —ALEX OSTERWALDER, author, Business Model Generation "Open Services Innovation shows how a business can redefine itself as a service organisation and tap into faster growth through shared innovation." —SIR TERRY LEAHY, chief executive, Tesco "Chesbrough shows how innovating openly with a services mindset can make you a market leader." —CHARLENE LI, author, Open Leadership, and founder, Altimeter Group

Designer Genes

Author: Steven Potter
Publisher: Random House Incorporated
ISBN: 140006905X
Size: 64.77 MB
Format: PDF, ePub, Mobi
View: 7570
Download
An expert in human gene modification and research explores the ethical questions surrounding science's new power to guide the genetic destiny of humanity.

Recovering The Soul

Author: Larry Dossey
Publisher: Bantam
ISBN:
Size: 19.16 MB
Format: PDF
View: 4959
Download
A physician and leading reformer of medicine delves into the compelling medical, scientific, and spiritual evidence for a universal consciousness and presents convincing evidence for a nonlocalized, holistic view of the mind and reality that accounts for even transcendental experiences.